All posts by elearning-admin

Forgot Password Link

Using the forgotten password link

  • How do I use the forgotten password link?

(Please use the option that bests answers your question.)

  1. Username Option:
  • Enter your First Name that is stored in your Blackboard profile. (In most cases your First Name is represented as your Initial).
  • Enter your Last Name that is stored in your Blackboard profile.
  • Enter your User Name (student number).
  • Click on Submit.

     2.  Email Address Option:

  • Enter your First Name that is stored in your Blackboard profile. (In most cases your First Name is represented as your Initial).
  • Enter your Last Name that is stored in your Blackboard profile.
  • Enter your email address. (This must be a DUT email address unless you are a BSU student).
  • Click on Submit.

Using the forgot password link

Device Setup

Setting up my device for Blackboard Learn 9.1

In order for Blackboard to run smoothly, each desktop computer/laptop needs to have the following installed:


  • FireFox :
  • Adobe Flash player:
  • Adobe Reader:

**versions will vary depending on the operating system used.

Browsers that are compatible with Blackboard Learn 9.1

Run the browser checker to see whether Blackboard Learn supports your browser and operating system.

Hardware requirements for Blackboard

The computer hardware requirements for the Blackboard application are not high, and most computers purchased within the past several years should function without any issues.

Supported Operating System:

  • Windows XP.
  • Windows vista.
  • Window 8.

Note: Windows 2000, ME, 95 and Windows 98 are not supported since there are no certified or compatible browsers for these operating systems. Linux and other similar operating systems may function, but are not officially supported by the University.

Windows specifications:

  • 512 Megabytes of memory.
  • 20 Megabytes of disk space.
  • JAVA Run-time environment.

Macintosh Requirements:

  • Mac OS 10.5.x (or higher) is required.
  • 20 Megabytes of disk space.
  • JAVA Run-time environment.

Web Browser Requirements:

  • Certified or Compatible Browsers for those using a Windows Operating System
  • Microsoft Internet Explorer 8 (IE 7 and 9 are NOT compatible)
  • Firefox 3.6 or 6 (recommended)
  • Certified or Compatible Browsers for those using a Macintosh Operating System
  • Firefox 3.6 or 6
  • Safari 4 or 5

**Pop Up blockers must be disabled when using Blackboard

Connection Requirements:

Blackboard will function with a 56k dial-up Internet connection or faster. For the best user experience, it is highly recommended that students have a broadband Internet service with a connection speed of 1.5 Mbps or higher. All DSL, Cable Internet, and Satellite connection packages fulfil this recommendation.


The Blackboard system makes heavy use of Java technology from Sun Microsystems, and requires the Java 2 JRE. The latest version of the free Java 2 Runtime Environment can be obtained at this link:
JavaScript must also be enabled on your computer.

Suggested Plugins & Applications

In addition to the technical requirements above, online students may be required to utilize several other software programs, or have access to other plugins and applications for their online classes. Several have been listed here for your convenience:

Word Processing

Most online courses will require students to draft and submit homework using a third-party word processing application. Many instructors also make texts available to students in formats only readable by those word processors.

    • Microsoft Word – The most popular commercial word processing application. Available from the campus bookstore or major software retailers.
    • Open Office. Complete word processing suite which can be downloaded and installed onto your computer at no cost.
    • Google Docs. Free browser based word processing application released by the popular Internet search engine company.

Virus Protection

Many instructors will penalize students who turn in assignments infected with computer viruses. The installation of a virus scanner is highly recommended. There are several dozen commercial products in this category, but two free utilities have been included here for students without virus scanners installed.
AVG Anti-Virus Free Edition. Virus scanner which can be downloaded and installed at no charge for home users.
Trend Micro HouseCall. Free browser based virus scanner. No installation required, however this scanner cannot monitor your computer for new infections.

    • Spyware Protection: Spyware can steal your personal information, plant viruses, and redirect connections which may cause Blackboard to respond incorrectly. The suggested products listed here are simply two of many applications to help you combat spyware and keep your computer running properly.
    • AdAware Personal: Available in both commercial and free versions. This is an easy to use program that will catch and remove most spyware installations. SpyBot Search and Destroy – Consistently rated among the best privacy protection products on the market. Completely free for personal use.


    • Microsoft Word Viewer: Open and read MS Word documents without the MS Word application. Free to download and use.
    • Adobe Reader. Many instructors publish documents using the PDF format. This free reader will permit you to open and view these files.
    • PowerPoint Viewer. Open and view PowerPoint presentations.
    • Adobe Flash. View animations and videos.

Please Note: Individual courses may require additional plugins as specified by the instructor.